07/08/2008
Here we are…wasting time. Yet again. And it’s all because the service provided by Tre Italia mobile internet is either incompetent or deliberately inferior so as to make the customer pay more. One cannot help side with the latter judgment.
So what is it this time?
Whilst surfing in an area where Tre’s reception is usually very good, the network switched from Tre Italia to “altre operatore” This basically means that you move out of the free usage zone withing your monthly plan and into the expensive zone of 60 cents per MB. I only found this out because the local meter “advised” me of 95% usage.
But that was the first i knew of it…when i had already used 25MB under copertura altre operatore. Besides that, the local meter is hopelessly inaccurate. I had it set to advise me at 1MB usage. Instead, it went 24MB passed that setting before it alerted me to the usage outside of Tre’s coverage.
I now face an extra charge of 41 Euro on my bill. This is outrageous and if it is not incompetence then it is theft.
These are the reasons for this dire state of affairs:
The local metering is hopelessly inaccurate
A user is NOT advised that the network switches from Tre to Altre operatore. Tre claims that this is so that the user can “enjoy” seamless surfing without interruption. One rather thinks that the user enjoys it less when he receives his bill. There should be a warning telling the user that he is about to switch networks, so that he can choose whether or not to pay for access.
And as always, to get some redress on the matter, one has to waste time writing faxes, explaining what happened and then there is little or no chance of getting satisfaction. Why? because Tre will not take responsibility. This is unethical if not downright wrong. Tre refuses to recognise that these out of quota uses would not occur if the user was given better tools for controlling usage.
Something needs to be done about this. The user cannot continue to be treated in this unethical manner especially when it costs money.